Cookie Choices

We use essential cookies to run the site and light analytics to see which pages are useful. No ads or trackers that follow you around.

Read our Cookie Choices for details and updates.

Data & Cookies Guide

This page explains how Bloomshire Express manages personal data and cookies in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our goal is to handle all customer information with transparency and restraint.

Data Controller

Bloomshire Express acts as the data controller. Registered address: 18 Westgate Street, Gloucester GL1 2NZ, England. Contact: [email protected].

Information We Collect

  • Order details: name, address, contact number, and email.
  • Delivery information: recipient name, address, and notes.
  • Communication records when you contact us by email or phone.
  • Basic analytics: page views, navigation time, and browser type (anonymous).

Why We Collect It

We use this data to process flower orders, arrange deliveries, and respond to enquiries. We also keep limited records for accounting and regulatory purposes required under UK business law.

Legal Basis

Processing is based on one or more of the following lawful grounds:

  • Performance of a contract (fulfilling your order).
  • Legal obligation (tax or recordkeeping requirements).
  • Legitimate interest (basic analytics and site function).
  • Consent (optional cookies or mailing preferences).

Data Retention

Order data is retained for up to six years for legal and tax compliance. Email communications are stored for reference and deleted when no longer needed. Analytical data is held in aggregate form for less than 12 months.

Sharing Information

We do not sell or rent data. We share minimal information only with trusted delivery partners (e.g., couriers) to complete orders. These partners are bound by confidentiality and data protection agreements.

Your Rights

Under the UK GDPR, you have rights to:

  • Request a copy of your personal data.
  • Request correction or deletion of inaccurate data.
  • Withdraw consent where applicable.
  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights are violated.

Cookies

Cookies are small files stored on your device to help the site function and measure use. Bloomshire Express uses essential cookies to maintain secure sessions and optional analytical cookies (anonymous). You can accept or refuse them via the Cookie Choices banner on our site.

Analytics

We use lightweight, privacy-respecting analytics tools. They collect no identifiable data, only general patterns such as time on page and browser type. No personal tracking or profiling occurs.

Security

We apply secure protocols (HTTPS), encrypted storage, and restricted access to protect information. Staff receive basic data protection training. Systems are reviewed annually to ensure compliance.

International Transfers

All personal data is processed within the United Kingdom. We do not transfer or store information outside the UK.

Contact

If you have any questions about our data practices or wish to exercise your rights, contact us at [email protected].

Last updated: October 2025